Regarding all personal data handled by 『Neodreams, Inc.』 (”we” or “company” hereinafter), we have established and made public the following privacy policy in order to protect the rights and interests of the owner of personal data as per Clause 1, Article 30 and Clause 1, Article 31 of the Privacy Act as well as to address any issue that users may encounter in relation to their personal data, and any revision of the policy will be announced on our website:

Article 1 (Purpose)

  • Items of personal data to be collected and purpose of collection

    File name Grounds of operation / Purpose of handling Items of personal data to be processed Period of retention
    Customer inquiry Acceptance of customer / Customer inquiry and addressing [Required] Name, Company, Landline number, Mobile phone number, Email address 1year
    Application for service Acceptance of customer / Application for service [Required] Name, Company, Landline number, Mobile phone number, Email address 1year
  • The following information may be automatically generated and collected in the process of providing and accessing our service(s) or operating our business:
    IP address, Cookie, Time and date of visiting our website, Service access history, Records of violation of terms of use, etc.

Article 2 (Period of processing and retention of personal data)

  • We ensure that the personal data we process is handled within the scope of purpose of collection and use of such data, and the period of processing and retention of such data is based on that mandated by the Privacy Act and any other relevant act.
  • Please refer to Article 1 of this policy for the period of processing and retention of personal data that we apply as per Article 32 of the 「Privacy Act」.

Article 3 [Method and procedure for destroying personal data]

In principle, the personal data of the customer will be destroyed immediately upon achieving the original purpose of collecting and using such data.
We destroy such data using the following method and procedure:

  • Procedure for destroying personal data
    Data entered by the customer for an inquiry, etc. will be transferred to a separate DB after achieving the purpose of collection and stored for a certain period as per the grounds of protection according to our internal policy and the relevant laws before being destroyed.
    Such personal data will not be used for purposes other than retention or those stipulated by the relevant laws.
  • Method of destruction
    Personal data printed on paper will be destroyed by shredding or incinerating.
    Personal data in electronic format will be destroyed using a technology that completely prevents restoration.

Article 4 [Rights of customers and their legal representative and how to exercise them]

  • Customers may request the destruction of their personal data anytime. If they request the destruction of personal data required to provide such service(s), however, customers may not be provided with our service(s).
  • The customer can contact our privacy officer with a written request or by email or phone if necessary, and we will immediately process such request and take action as needed after verifying his/her identity.
  • We process the destroyed data of customers or that of those who withdrew their membership as per Article 3 [Method and procedure for destroying personal data] and do not allow access to such data for other purposes.

Article 5 [Installation and operation of a device for the automatic collection of personal data and refusal of use of such device]

  • We use the “cookie,” a device that stores and accesses the personal data of customers, in order to provide them with customized and tailored service(s). A cookie is basically a small amount of data transferred from our website to the customer’s web browser such as Internet Explorer, Firefox, and Chrome.
  • The customer has the right to opt out of use of cookies. Customers may allow all cookies, provide confirmation upon any use of cookie, or deny the use of a cookie in [Tools] > [Internet Option] > [Personal Data] > [Configuration] or a similar menu in their web browser. If they opt out of storage of all cookies, however, customers will not be provided with our services enabled through a cookie.

Article 6 [Technical and administrative measures to protect personal data]

In processing the personal data of customers, we have established technical and administrative measures to ensure security and prevent loss, theft, leak, falsification or damage of such data.

  • Technical measures
    A.We use encrypted communication for the safe transmission of personal data on our network.
    B.We do our best to prevent leak or damage of personal data of customers caused by any malicious act or computer virus.
    C.We regularly create a backup copy of personal data to ensure its safety and use state-of-the-art antivirus software to prevent any damage by a computer virus.
    D.We constantly endeavor to enhance our security through measures such as control of access to our system, control of rights, and checking of vulnerabilities.
  • Administrative measures
    A.We limit access to the personal data of customers to a minimal number of our staff.
    BWe provide regular training to the privacy officer regarding the obligation of protecting personal data.
    C.We ensure that the in-house department in charge of personal data familiarize themselves and comply with the privacy policy and internal rules and correct any issue encountered in the process of collecting and using the personal data of customers.
    D.We are not liable for any damage caused by reasons other than those attributable to us, such as the carelessness of the customer or any issue occurring outside the scope of our business.

Article 7 [Notification of cases such as transfer of business]

We notify customers of the following items when transferring all or part of our business or our rights and obligations due to acquisition or inheritance of our asset:

  • Transfer of all or part of our business, or acquisition or inheritance of our asset
  • Name, address, and contact information of the transferee of the rights and obligations

Article 8 [Privacy officer and staff in charge of personal data]

  • We have the following dedicated (chief) privacy officer and staff in charge of personal data who protect such data and address any related issue:

    Category Chief Privacy Officer Privacy Officer
    Name Kim Jong-woo Yun Seong-min
    Team/Department/Position CEO Chief of Business Planning Division
    Phone number 032-219-3131 032-219-3136
    Email jwkim@neodreams.co.kr bluetino@neodreams.co.kr
  • To report a case of personal data breach or for related consultation, please contact the following public institutions:
    A.Privacy Breach Reporting Center, Korea Internet & Security Agency - 118 (no exchange number)
    B.Department of Cyber Investigation, Supreme Prosecutors’ Office - 301 (no exchange number)
    C.Cyber Safety Office, National Police Agency - 182 (no exchange number)
    D.Personal Information Dispute Mediation Committee - 1833-6972

Article 9 [Links to other websites]

We may provide customers with links to websites of other businesses. This privacy policy shall not apply to the act of collection and use of customers' personal data by such websites.

Article 10 [Other matters]

We will announce on our website any revision of this privacy policy such as adding, deleting, or modifying a provision herein at least 7 days before it takes effect.